Q: How long will it take for my order to be ready if I choose “Click and Collect”?

A: As we have two locations, please allow 1-5 business days for your items to be ready for collection.

You will receive an email when your order is ready for collection.

 

Q: Can I request for my order to be shipped?

A: Yes. We send all orders with Australia Post for a $15 flat rate. You will be issued with a tracking number upon confirmation of your order being sent. Please note, Melbourne Grammar School will not be liable for any items that are lost in transit. You will need to lodge a claim with Australia Post should this occur.

 

Q: Can I exchange/return an item I purchased at Grimwade House at the South Yarra Uniform Shop?

A: Unfortunately, no. Items can only be returned/exchanged at the point of original purchase. We hold all uniforms for Grimwade House at the Uniform Shop within Grimwade House. We hold all items for Wadhurst and Senior School at the South Yarra Uniform Shop.

 

Q: Can I exchange/return an item I purchased at the South Yarra Uniform Shop at Grimwade?

A: Unfortunately, no. Items can only be returned/exchanged at the point of original purchase. We hold all uniforms for Grimwade House at the Uniform Shop within Grimwade House. We hold all items for Wadhurst and Senior School at the South Yarra Uniform Shop.

 

Q: I have children at both Grimwade House and Wadhurst/Senior School, where do I pick my order up from?

A: If you are ordering items from both locations for click and collect, please add a note to your order of your preferred pick up location. Please note, orders of this sort will take longer to process.

 

Q: I purchased items online, can I send them back via post?

A: Unfortunately, no. All items for exchange/return must be returned in person to the location from which they were originally purchased.

 

Q: I have a special request, as my child is outside of the size ranges for each location, what can I do?

A: We are here to help with this. Please call our South Yarra store on 03 9865 7690 to discuss.

 

Q: Our family is currently overseas, can items be sent outside of Australia?

A: Unfortunately, no. We currently only send items within Australia.

 

Q: Can my online order be collected by someone else?

A: Yes. Please ensure the person collecting on your behalf brings your confirmation message/email when they come in.

 

Q: Am I able to collect my online order outside of opening hours?

A: Items can only be collected during opening hours. You will receive a confirmation message/email when your order is ready to be collected.

 

Q: Are sizes equivalent to age?

A: Not always. Students are all different shapes and sizes; therefore, items are not always equivalent to age. If you are unsure of sizing, please feel free to contact us to discuss.

 

Q: The item I’m looking for isn’t available until a later date, why is this?

A: We stock items according to the season, so there may be occasions where an item is not available.

 

Q: Will you be posting online orders out during public holidays and Term breaks?

A: Unfortunately, no. We will be actioning all orders during Term time only. Please ensure you allow ample time for your items to arrive if you plan on ordering something during the holidays.

 

Q: I have purchased an item that I believe is faulty, what can I do?

A: Please return the item in person to the relevant shop (either Grimwade or South Yarra depending on the item).  See questions above.

 

Q: Can I purchase items from the second-hand shop online?

A:  No.  We are separate from the second-hand shop, which is a service run by Friends of Grammar.

 

Q: Can I buy the uniform for Melbourne Grammar School elsewhere?

A: No. The uniform is only available to purchase from Melbourne Grammar School (shops at South Yarra and Grimwade House).

 

Q:  When are the Uniform Shops open?

A:  South Yarra: Monday-Friday 8:30am-4:00pm (closed between 12-12:30) Grimwade: Wednesday 2pm-5pm, Friday 8:15am-10am

 

Q:  Where are the Uniform Shops?

A:  The South Yarra shop is at 114 Domain Street, South Yarra.  The Grimwade House shop is on campus at Grimwade House – visitors should refer to Grimwade House reception, 67 Balaclava Road, Caulfield.

 

Q: I’m conscious of packaging and am avoiding single use plastic, do you have anything in place for this?

A: We are proudly phasing out single use plastic at both of our Uniform Shop locations. All items for pick up will be packed in a paper bag.

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